It allows the user to browse a complex website in a fast and intuitive way: the user can ask something to the SpeechBot and be redirected to the section of the website that contains what he needs.
Most users’ inquiries to a call center are easy tasks like recovering lost passwords. These can be automatically solved by SpeechBot.
In those cases where human interaction is necessary to gain customer loyalty or solve more complex tasks, the voice assistant connects the user with a call center operator and informs him beforehand on the type of request he will have to fix and supports him during the search.
The continuous use and the experience gathered by SpeechBot allow the system to learn and get better with time, making interactions with users more accurate and precise.